FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Here you’ll find answers to common questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to reach out through our contact’s page.

How can I place an order?

To place an order, simply browse our website, add your desired items to your cart, and proceed to checkout. You can create an account for faster checkout or complete the process as a guest.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment options.

Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to track your package’s progress.

How can I contact customer support?

You can reach our customer support team via our contact’s page. We are here to help!

Shipping and Delivery?

Yes, we offer shipping Australia wide on all online products cost starting from $10.00, depending on item size and weight.

Please allow up to 5-7 working days shipping time

Note: Shipping fees are strictly non refundable

Do you ship internationally?

No, we do not offer international shipping at this stage

How can I make changes to my order?

If you need to make changes to your order, please contact us as soon as possible. We can make adjustments if the order has not yet been processed or shipped.

FAQ: No Return Policy

Q: What does the "No Return" policy mean?
A: Our "No Return" policy means that we do not accept returns on any purchased items. All sales are final, and we do not offer refunds, exchanges, or store credit for returned items.

Q: Can I exchange my item if it doesn't fit or I changed my mind?
A: Unfortunately, we do not offer exchanges or returns for any reason, including changes in size, fit, or personal preference.

Q: What should I do if my item is damaged or defective?
A: If your item is damaged or defective upon arrival, please contact our customer service team immediately through our contact’s page. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund depending on the situation.

Q: Why do you have a "No Return" policy?
A: We have implemented this policy to ensure we can keep prices low and maintain efficient processing. It allows us to focus on providing quality products and services without the need to manage returns or exchanges. PLEASE CHOOSE CAREFULY

Q: Can I cancel my order after I’ve placed it?
A: Once an order has been placed, we typically do not allow cancellations due to the nature of our process. Please double-check your order before confirming.

Return and Refund Policy for items purchased

We want you to be fully satisfied with your tool purchases. Please read our Return and Refund Policy carefully to understand your options.

Non-Returnable Items

The following items are non-returnable:

• Items that have been used or show signs of wear unless the item is faulty.
• Custom or special-order Items.
• Items purchased at a discount or during sales events unless otherwise specified.
• Consumable items such as blades, batteries, or abrasives.

Please ensure you review the product details before purchasing to confirm its return eligibility.

Return Process

To initiate a return, please contact our customer service team at contact page within 7 days of receiving your item. We will provide you with detailed return instructions.

• You will be responsible for the return shipping costs unless the tool is defective or was shipped incorrectly.
• We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive your returned item, it will be inspected for condition. If the return is approved, we will process your refund to your original payment method within 7 business days.

• Please note that it may take several business days for the refund to appear on your payment statement, depending on your financial institution.

Defective or Damaged Items

If your tool arrives damaged or defective, please contact us immediately at our contact page. We will arrange for a replacement or a full refund.

• For damaged or defective items, please provide photos of the issue to help us process your request quickly.

Exchanges

We do not offer direct exchanges. If you need a different tool or model, please return the item for a refund and place a new order.

Cancellations

We process orders quickly, so cancellations are not guaranteed. If you need to cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.

If you have any further questions or need assistance with your return or refund, please don’t hesitate to contact our customer support team. We are committed to ensuring your satisfaction with your item purchase.

Thank you